Useful Information

- Novus.Lab is an on-line shop. Our workshop is based in Kallithea, Attica

- Each product is handmade and available upon order.

If it is not available in our stock, it takes 5-7 working days to create it.

- Due to the handcrafted nature of our shop, each product is unique.

This just means that the size, weight and color of each piece may slightly vary from what is shown.

- All products are made in Greece.

Terms & Conditions

General

In order to begin this cooperation between you and our company it is necessary to inform us on your personal data. When you place an order, you have to give us your full name, the address where we will send the products, the number of a phone number, your e-mail address, etc. In case you prefer to pay by credit card we need from you the number and the expiry date.

At novus.Lab we follow the principles of data protection provided by laws and international conventions. Novus.Lab won’t make any illegal use without your approval. Novus.Lab is not possible to disclose, publish, sell, or exchange your personal data and information that you gave to us with a complete trust. Novus.Lab will use your personal date -only if it is obligatory from a public authority, court, etc- it will be under the laws. Novus.Lab reserves the right to inform the suppliers, with sales statistics, but there is no case to contain your personal information.

In case you wish to change your personal information, to limit or to cancel some of your personal information, by completing the electronic form. Then you have to get in contact with us in order to send your request to the bank for the deletion of the data concerning the number of your card. (We need also to inform you that in case you do not buy products for a certain period with the number that you already used for your previous orders the system will automatically delete your personal data).

Terms of use

The primary concern of the company novus.Lab is to present the conditions that govern the rights and obligations of novus.Lab to all of you who will visit the site of the company. Moreover, is intended to inform you about your rights and responsibilities in order to serve you in the best way concerning the products that you want to buy from our e-shop.

Payment methods

1. Secure card payment

2. Credit, Debit and Prepaid cards (Visa, MasterCard, JCB, American Express, Discover,

Diners, PayPal)

3. Bank account deposit

The deposit should be made within 3 working days of the day of your order. You must fill

in your name and your order number in the statement of reasons. You send us a copy of

the bank receipt by e-mail to info.novuslab@gmail.com and upon receipt of a bank

payment confirmation, we send you your order. If money is not deposited in time, our

trading transaction may cease to exist without prior notice.

Secure transactions

All payments made using the card are processed through the electronic payment platform of “Stripe”.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allow list. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

Cookies

Novus.lab, like most of the web sites in the internet uses cookies, in order to have access to certain information every time you navigate with a web browser in our e-shop. It will be impossible to provide essential services such as personal settings, storing items in the shopping cart, status order, without the use of cookies. Cookies are alphanumeric files safely transferred to the hard disk of your computer through the Internet to offer services such as those mentioned above. We do not include personal information on your computer because it is not possible. The cookies of browsers are configured in such a way to the software that you have on your pc, so they can use only those information, as it is already mentioned above, and not the register or other information of other computers.

Moreover, concerning the browser settings, you can choose to prevent your browser from accepting new cookies or you can receive a notification every time that a new cookie will be installed on your hard disk. Nevertheless you should be aware that in case you refuse cookies from being saved on your hard disk you will not be able to use some of our services.

Advertising

Novus.Lab enables users to choose if they want or not to receive information to their email address, which includes new products, new discount prices with discount coupons etc. Novus.Lab is not going to take advantage of the above service. In case that the users choose to stop receiving advertising information they can send en email to our address (contact us option) indicating that they do not want to receive any email which includes advertisements. In this way we remove you from the specified list.

Modification of the terms

Novus.Lab reserves the right to modify or update the terms and conditions of trade.

Governing Law

All transactions made through novus.Lab governed by international and European law that regulates issues relating to e-commerce as well as the Consumer Protection Law always in accordance with the provisions of Greek law. 2472/1997 on the protection of personal data and the Greek law. 3471/2006 on the protection of data in the context of electronic commerce, as applicable each time.

Using the services of novuslab.gr

The Client must respect the property rights of third parties when he uses the services of the e-shop novuslab.gr, respects the intellectual property rights of third parties (as they described in the corresponding paragraph), to observe the terms of use and provides true personal data, delivery information and payment as required in the page “My Account” in order to ensure the best possible service. Also the client is committed not make use of the services of the e-shop novuslab for committing offences under the law of the Greek State. In case of fake information the online store has the right to refuse service and / or completing and sending the order.

The Client agrees that he will not make use of the e-shop novuslab.gr or post, send by e-mail or transmit content that is illegal, harmful or offensive to novuslab.gr and the users of the site, or for something that the client has no right to broadcast. In the end, the Customer agrees that members, partners, shareholders and employees of novuslab.gr are not responsible for any problems arising from non-members who are using the site of novuslab.gr. Any use opposite to the above except penalties or civil penalties can cause the termination of provided services without a notice.

The use of services provided by the online shop novuslab.gr and client’s registration as well implies that the customer accepts the Terms of Use with no conditions. Please do not proceed to a registration or place an order if you do not accept those terms. The online shop novuslab.gr has the right to modify those Terms any time it seems necessary, without a prior notice to the Customer, except their publishing on the website.

Advice

Do not give to third parties your username, your password and your personal data concerning the payment details of the online shop.

The online shop has the right to modify or to stop the services with or without a prior notice. Internet is not a secure environment and the online shop novus.Lab is not responsible for any data loss or other damage to the receiver or third persons due to a delay in transmission, interception, tampering or infection by virus. The receiver is the sole responsible person to protect the system from virus and every email that he accepts. Novus.Lab and contributors are not responsible for the creation and maintenance of any direct or indirect loss arising from the use of this site, data transmission, or potential violations of use. We remind you that our company is doing every possible effort to create safe and pleasant environment transactions.

Copyright

The content of novus.Lab such as text, images, photographs, trademarks and graphics are the sole property of the e-shop novus.Lab and its associates. It is prohibited any copying, reproduction or retransmission of the material without the written consent of online stores or associates. It is protected by Greek Law of Protection Copyrights and any offenders will be persecuted legally.

Availability

For all the products listed in our online shop, there are clear indications of the availability of the goods in our warehouse. So you can easily check the availability of the products before you place an order.

Novus.Lab is not responsible for any attack by hackers to steal personal information (from the users), but even in this case the users of a credit card are ensured since in our system the CVV code of the card is not saved. (Please check paragraph (4) concerning the data of the number of the card).

Pricing policy

The prices quoted on our e-shop include VAT and are final.
Our online shop retains the right to change prices without prior notice. Customers should always pay the total amount cited on the invoice even if the price has changed by the time the order is delivered.

Privacy Policy

Owner and Data Controller

The Greek Company ''novus.Lab'' with Tax number 801514139 (referred to as “novus.Lab.gr” or “us” or the “Data Controller”) is the controller and responsible of the usage data we collect during your visit in novus.Lab.gr website, under law 2472/1997, and the EU Data Protection Directive (95/46/EC) and the Regulation (EU) 2016/679.

Owner contact email: info.novuslab@gmail.com

Types of Data collected

User-Supplied Information. We may collect user-supplied information when you choose to provide us with your Personal information via the novuslab.gr Website, including when you send us an email asking a question, use the application form to submit your idea or receive marketing materials or email newsletters.
Technical data automatically collected from all visitors on novuslab.gr website (described below under “Passive Data Collection”).
Information we collect through our Services.

Types of Passive Data Collected

We use session and persistent cookies. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.

The information that we may collect with these automated methods may include, for example, cookie information, a unique device, browser type, system type, the content and pages that you access on the novuslab.gr Website, the frequency and duration of your visits to the novuslab.gr Website, and the “referring URL” (i.e., the page from which you navigated to the novuslab.gr Website). We may also use cookies on the novuslab.gr Website to store session validators on your hard drive.

Analytics

Facebook: Ads conversion tracking (Facebook, Inc.) Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application. Personal Data collected: Cookies and Usage Data. For further information regarding Facebook’s privacy policy check: Privacy Policy
Google Analytics (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. For further information regarding Google’s privacy policy check: Privacy Policy
Google AdWords conversion tracking (Google Inc.) Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application. Personal Data collected: Cookies and Usage Data.For further information regarding Google’s privacy policy check: Privacy Policy

Mode, Place and Time of using the Data

Mode

We use reasonable security measures to protect against the loss, misuse, and alteration of usage data under our control, both during the transmission and once we receive it. This includes, but is not limited to, the use of firewalls and encryption. Although we make good faith efforts to maintain the security of such information, no method of transmission over the Internet or method of electronic storage, is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information.

If we learn of a security breach involving your personal or usage data, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the novuslab.gr website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the novuslab.gr Website. If a security systems breach occurs, we may post a notice on our homepage or elsewhere on the novuslab.gr Website and may send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach, involving your personal information, in writing.

Place

The data is at the data Controller’s operating offices and in any other places where the parties involved are located. For further information, please contact novuslab.gr at info.novuslab@gmail.com.

Retention time

The data is kept for the time necessary to provide the designated purposes of novuslab.gr Website. The data may also be kept longer for reasons which are based on the compliance with a legal obligation to which we are subject and/or on your consent and/or a legitimate interest of novuslab.gr.

The use of passively collected data

The services contained in this section enable novuslab.gr to:

monitor your participation in various sections of the novuslab.gr website,
monitor aggregate website usage metrics such as total number of visitors and pages viewed and
administer, operate, and improve the novuslab.gr Website and our other Services and systems.

Additional Information about your personal data

Consent

You may, as a visitor to our website, choose not to provide us with passively collected information. You may also, at any time, easily erase cookies from your computer or mobile device using your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Please be aware that even if you update or remove passively collected information, this information may be retained in our backup files and archives for a reasonable period (time) for legal purposes.

Disclosure of collected information

We do not sell or rent usage data that we collect directly through the novuslab.gr Website. Please be aware, however, that any information that you voluntarily choose to display on any publicly available portion of the novuslab.gr Website, or on any Service, becomes publicly available and may be collected and used by us or others without restriction.

Legal Requirements

We may disclose usage data if we have a good-faith belief that doing so is required by a judicial or administrative order or otherwise required by law. Additionally, we may disclose usage data where we, in good faith, deem it appropriate or necessary to prevent violation of our agreements; take precautions against liability; protect the rights, property, or safety of novuslab.gr Website and our services, any individual, or the general public; maintain and protect the security and integrity of our Services or infrastructure; protect ourselves and our Services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims or allegations; or assist government enforcement agencies.

Minors

Novuslab.gr website is not directed toward individuals under the age of sixteen (16), and we request that such individuals do not provide personally identifying information through our website.

Links

Novuslab.gr website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

Updates to This Privacy Policy

We may occasionally update this privacy policy. If we do, we will change the “effective date” at the top of the privacy policy. Before making any update that would make this privacy policy materially less restrictive in our use or disclosure of usage data collected prior to the update, we will provide prior notice of the update by posting notice on our website at the top of the then-current privacy policy page at least 30 days before the effective date of the update. We encourage you to periodically review this privacy policy to stay informed about our collection, use, and disclosure of usage data. Your continued use of our website constitutes your agreement to our then-current privacy policy.

Return & Canellation Policy

Return/Cancellation policy

Our on-line shop gives you the opportunity to return merchandise for any reason, which you are not obliged to reveal. Products must be returned within 15 days of delivery of your order.
For the return to be accepted the merchandise and its packaging must be complete and intact.

Notification of return of merchandise
If you wish to return objects you have received, you should send an e-mail notifying us of a request to return, the order number, the product code. You will receive our reply immediately.

Settlement of returns
Return settlement should proceed as follows:
Once the product has been checked and found to be in the state we delivered to you, we will notify you by email that the corresponding amount will be credited to your bank account.
Products must be returned in their original packaging and have no obvious signs of use or damage.
At the time of delivery, we would recommend careful product check without destroying the packaging, so that the return can be accepted.

Means of return
You may return your order by any means you wish.

Cost of return
Our on-line shop pays the cost of returning merchandise when:

Delivery has been delayed (unless force majeure applies).
The merchandise has been delivered in a damaged or defective state.

In all other cases, the customer is obliged to pay the cost of return.

Delivery policy

Domestic deliveries
The time required for delivery in Greece is from 1 to 2 weeks from the date the order is received.

Shipping terms
• Shipments will be effected on a daily basis except for Saturdays, Sundays or holidays
• You are notified directly of delivery charges.
• In case of any complexity/difficulty completing an order (poor weather conditions, strikes,

etc.) we will contact you to confirm whether or not you want your order delivered.
• Novus.lab online shop shall bear no liability in the event of failure to deliver by reason of

force majeure (natural disasters, war, political upheaval, etc.).